Growth Driven Design

How to lose a customer in under 30 days? Ask Web Africa’s Customer Service…

Ross Munro Williams Brand Marketing, Customer Service, Marketing Leave a Comment

I tried not to write this blog. I really did. But then I considered the merits of what has happened and I believe it to be a great case study of how not to treat your new, or existing, customers when something goes wrong, and then how to exacerbate the problem through the ineffective use of social media. So how …