Big Strides For Big Improvements Tutoring

For Michael, tutoring kids has never been about their results, it's been about growing their confidence. When it comes to his company, Big Improvements Tutoring, he's all about results, and since late 2017 that's exactly what he's got.

Increased Traffic

Got More Leads

Improved Sales

Lowered Acquisition Cost

Expanded Their Influence

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Founder: Michael Clarke

Big Improvements at a glance

Industry

Education

In Business

Since 2012

Employees

55

Customer

Since 2017

Location

Canberra & Sydney

Their Story

Michael offers English and maths tutoring services to students from K - 12 in Canberra and Sydney, Australia. Founded in 2012, Big Improvements has grown from tutoring kids in Michael's home in Kaleen, to now having 10 venues in two cities and tutoring over 800 students per year.

A strong online presence was always important for Michael, who initially learnt how to run his digital marketing himself as a way to increase his sales and had  freelancers design and manage his website over the years.

As the business grew, Michael could no longer manage the complexity of marketing and effectively managing the business himself.

Business Situation

Michael came to Inversion Marketing with the goal of reducing his marketing spend whilst still keeping his lead generation rate at the same level so his business did not lose out on potential sales.

Although his business was growing and was now the biggest it had ever been, the need to improve their customer acquisition costs and awareness amongst potential clients online was important for the business to continue growing over the longer term.

Inversion in Action

To begin with, we dove into his data and spent a few weeks understanding what was happening with his Google Ads account, how the campaigns and ad groups were performing and how well each keyword was aligned with his business services. We then also dove into his website data and learnt about the actions his visitors were performing and where they cam from organically.

Once we understood what was going on, we spent some time with Michael to understand his business in further detail, who his target market was and why they chose to use his service.

Armed with all this information, we set about improving his Google Advertising account, introduced Facebook Advertising and built highly informative and optimised landing pages. Further to all of this we re-engineered an already-strong website to make it one of the best in the industry. The website re-design had the main goal of improving the flow of visitors into becoming a lead for his sales team to follow up on and close.

Results

Big Improvements has since late 2017 achieved every marketing goal they had set out to achieve before they started working with us. Now that their business is thriving online, we are embarking on further improvements to their marketing efforts by designing their blog and content strategy that we are confident will become one of Australia's most renowned sites for the education industry.

50% Lower Acquisition Cost

22% increase in organic traffic

12% Conversion Rate

Doubled Customers

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