Growth Driven Design

How to lose a customer in under 30 days? Ask Web Africa’s Customer Service…

Ross Munro Williams Brand Marketing, Customer Service, Marketing Leave a Comment

I tried not to write this blog. I really did. But then I considered the merits of what has happened and I believe it to be a great case study of how not to treat your new, or existing, customers when something goes wrong, and then how to exacerbate the problem through the ineffective use of social media. So how …

Business rebrand

3 Quick Tips To Help You Rebrand Your Business

Ross Munro Williams Brand Marketing, Marketing Leave a Comment

There’s something about a rebrand that just seems so refreshing – change always seems to wash away the old in an instant making you feel better – and different. New is always better right? The quick answer is no, new is not always better when it comes to rebranding your business. There are countless examples of rebranding failures out there …